While all spinning drives will cause a modicum of vibration, a faulty drive can experience exaggerated and abnormal vibrations. When HDDs spin, they create vibrations and vibrations from an HDD sitting on a desk may cause other objects on the desk, or even the desk itself, to emit a sound. These can also produce sounds which can be more noticeable in warmer environments where the fan will kick in sooner and more often – this sounds like the HDD whirring mentioned above. Some external drive enclosures have internal fans, especially devices with multiple hard drives. The HDD’s heads, which read and write the data, are constantly making rapid movements as well – this usually sounds like an occasional soft click during use but can sound like a hard click when the heads get parked, for example during shutdown or when entering sleep mode. This step will also validate that your product is still under warranty.While an HDD is reading or writing data, the disk’s platters are spinning rapidly – this typically emits a whirring sound and can be more pronounced when an HDD is winding up or down. Even if not actively being accessed by a user, hard drives are often used by the computer in the background, for example, during automatic indexing. Step 2 - Complete the Return Merchandise Authorization (RMA)Īfter SeaTools has identified a drive failure, please start the RMA process by selecting the Begin RMA button below. Seagate reserves the right to return a non-faulty drive back to its owner and to charge for all associated shipping costs. SeaTools will either link to the RMA form below or recommend that you return to this page to enter the numbers manually. Follow the SeaTools instructions if there is a drive failure. SeaTools supports both internal and external products and will offer to repair your drive in certain situations. If so, SeaTools will issue a special code called a SeaTools Test Code. This software will test your drive to determine if it qualifies as a failed product. The following steps should be followed if you have a faulty drive and need to return it. Seagate will help you to determine the true health of your disk drive. Never attempt to do so with an external enclosure.ĭid you know 1 out of 5 disk drives returned to Seagate is actually good? The sad part of this fact is that the owners of these healthy drives have unnecessarily forfeited their data. or similar.ĮDIT: Do your recovery with the drive connected to your mobo. Like: "recover My Files" - very good piece here, Kernel's hd data recovery, "Get Data Back". Then if you can see or feel that not all of your data has been copied, try some of the data recovery software. That will mark all the bad sectors as an unusable space.Īfter that, immediately launch your windows and copy all the data to another drive. If your "level 1" scan goes thru fairly quickly then try "level 4". Or you can take it to a professional data recovery lab. If the scan stops on a block for more than, let's say, 10-20 minutes then your drive can be binned straight away. That will tell you if the drive is completely dead or recoverable. Get GRC's Spinrite software and run the basic, "level 1" scan. Here's what I do when dealing with such stuff.įirst of all, do not "use" the drive, as in connecting it to your system and browsing the drive or anything. Actually I've just lost a single file worth of 2000 euro.
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